Refund policy

Sales

• All sales are final and are NOT refundable.
• Any items purchased from a website sale, sale tab or DOTD are FINAL SALE AS IS.
• Before paying an invoice, double check to make sure your style, size, and monogram are correct. Once paid, we CANNOT edit, cancel and or change your order.
• Personalized items are nonrefundable! NO EXCEPTIONS!!
• Any item that was used with a coupon code or flash sale are final sale. We will not replace or refund any item if it does happen to have manufacturer defect.
• Georgia sales tax will be added to all orders for local pick up or shipping inside of Georgia.
• This is a preorder group and all preorder ship dates are at least 3 months PLUS ship time from the order date. Please keep this in mind when ordering sizes. We will not refund for orders placed with incorrect sizing due to this.

Defects

• Please check your items upon receiving them, any manufacturing defects must be reported to Gracious Bear Smocks within 4 days of receiving by contacting GraciousBearSmocks@gmail.com. You will have 4 days to get your defected item in the mail with provided tracking. We issue return labels for items with DEFECTS ONLY. Should you fail to get your defected item in the mail within those 4 days, your item is no longer eligible for exchange. If we do not have an item in stock to exchange in replace of your defected item, you will receive STORE CREDIT to GBS.
• If your item is being returned due to a manufacturer defect/missing item/wrong sizing sent by GBS, your item must be returned in the ORIGINAL packaging (clear bag it was sent in) along with the tags still in tact. Unwashed, and unworn.
  • A store credit will be issued upon inspection of said item when it arrives back to GBS.
  • Washed and worn items, items without the tags are NOT eligible for returns, store credit or exchanges under any circumstances